Please note that the products we carry are intended for do-it-yourself use. Every item on our shelves has been carefully selected — we intentionally filter out the noise in the marketplace and focus on boutique, high-end, and thoroughly tested detailing supplies that we stand behind. That said, we cannot control how products are stored, handled, diluted, installed, or applied after purchase. As a result, we cannot assume responsibility for outcomes related to post-purchase use. However, both our team and the manufacturers remain committed to supporting you if you encounter issues or need guidance using a product.

We make every effort to ensure product photos, specifications, and descriptions are accurate and representative. In the event of a listing error, pricing discrepancy, or inventory fulfillment issue, we reserve the right to amend or cancel orders as necessary.

Warranty support is provided by our team within 30 days of purchase for eligible cases. After this period, warranty coverage is handled directly by the manufacturer in accordance with their warranty policies and procedures.

We have full rights to modify orders when something is out of stock, damaged, unfulfillable, or unable to ship in the winter (see our Winter Shipping FAQ) to protect the integrity of the product and brands.

Purchasing online or via retail store automatically agrees to our terms.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily provide us via signing up an account, email or other direct contacts from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order or to contact you if something arise.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Please note that most hardware warranty claims are handled directly through the manufacturer, as they are responsible for providing and authorizing warranty coverage. Because of this, we’re not able to immediately exchange or replace these items at the store level. The manufacturer typically needs to review the reported issue, confirm that it qualifies under their warranty policy, and then determine the appropriate resolution — whether that is a repair, replacement, or the shipment of replacement parts.

This process commonly applies to equipment such as polishers, carpet or shampoo machines, and pressure washers. Depending on the manufacturer and the nature of the issue, warranty service or parts fulfillment may take approximately 1–3 weeks. We recommend planning for potential equipment downtime during this period.

We’re happy to assist you with initiating the warranty claim, providing the required documentation, and connecting you with the manufacturer’s support team to help ensure the process moves as smoothly as possible.

Defective non-machinery such as cleaning brushes, towels, accessories, liquids are covered in-house by us with a refund or replacement.  Something's not working as intended?  Send us an email info@carzilla.ca or andrew@carzilla.ca

If the shipment has been misdelivered or lost in transit by the courier, and there is proof from the courier, we will cover the lost shipment and resend it. We will also handle the matter with the courier on our end.

If the shipment has been delivered but was stolen from your doorstep, we understand that this is a frustrating situation. However, we want to clarify that neither our company nor the couriers cover stolen parcels that go missing on a customer's premises.