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FAQs
General
Location & Store Hours
 

Unit 146 - 239 Mayland Place NE, Calgary, AB, T2E 7Z8

(877) 805-9198

Mon-Fri: 10 AM - 6 PM (Mountain Time)
Sat: 10 AM - 4 PM (Mountain Time)
Sun: Closed

Holidays: Check Google listing for the most up-to-date stat hours.

 
Who can I contact?
 
 
Out of Stock Items
 
 
Don't have the product I'm looking for?
 
 
I Have Technical Questions
 
 
Do You Offer Business Accounts?
 
 
Do you Price Match?
 
 
Shipping
How long does it take?
 

We do our best to make sure orders leave within one business day.

 

BC: 2~3 business days.

AB: 1~2 business days.

SK/MN: 2~3 business days.

ON/QC: 4~6 business days.

NL/PE/NS/NT: 7-9 business days.

USA:  4~7 business days.

Express post can reduce delivery time by 1~3 days, however, dangerous goods cannot be shipped via air.

 

Please note above is only an estimated time, generally, they’re quite accurate, but please plan ahead for delivery during peak season, especially when covid and other provincial restrictions are in play.  Rural areas expect longer deliveries.  Orders placed during weekends or holidays will be shipped the following working day.  

 

 
How much is shipping?
 
 
Where do you ship to?
 
 
Where do you ship from?
 
 
⛄⛄⛄Shipping in winter⛄⛄⛄
 
 
Curbside pickup?
 
 
Do you offer Xpress air shipping?
 
 
Which couriers do you ship with?
 
 
Items cannot be shipped outside of Canada
 
 
Payment
Discount Code / Reward Code Didn't Work
 

Please send us an email to info@carzilla.ca or via our Chat Bubble and we'll have a look for you.

Promo codes cannot be stacked.

 
Can I Combine Promo Codes?
 
 
My Credit Card is Not Going Through
 
 
Payment Methods
 
 
Returns & Exchanges
Return policy
 

Our return policy covers 30 days from the day of purchase/invoice. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.  Returns on warranties, repairs, defects are on us.  General returns will cost $7.99 per return label, it'll be deducted from your total refunds.

 

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  If the product has been used and you're experiencing issues, full warranty support still applies.  To complete your return, we require a receipt or proof of purchase.  Item purchased during sales are not eligible for returns/refunds.  

 

Non-returnable items:
Gift certificates, sale items, or indicated individually on the item listing.

 

There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  Next, contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@carzilla.ca

 

Sale items: Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Purchases made online and retail automatically subject to all terms. 

 
Exchanges
 
 
How do I request for a return?
 
 
How long will I need to wait for my returns?