Unit 146 - 239 Mayland Place NE, Calgary, AB, T2E 7Z8
(877) 805-9198
Mon-Fri: 10 AM - 6 PM (Mountain Time)
Sat: 10 AM - 4 PM (Mountain Time)
Sun: Closed
Holidays: Check Google listing for the most up-to-date stat hours.
You can give us a call at (877) 805-9198 or email info@carzilla.ca or andrew@carzilla.ca for any questions or feedback you may have. We take emails seriously and your's will be read. You can also chat with us with the Chat Bubble when we're online.
Looking for an item that's out of stock? No worries, simply enter your email into the "Email When Available" section in the item listing. Generally restocks arrive between 2-5 weeks, new products will be arriving very soon.
When something's not on our website, then we don't have them readily in stock. But you can send us an email to info@carzilla.ca and we'll see if we can bring them in for you.
No problemo, give us a call, send us an email or chat with our online for anything detailing related; from ceramic coatings to sanding to polishing, you name it, and we'll do our best to guide you through your projects.
Yes, we can match majority of Canadian retailers, please send the item name & URL to info@carzilla.ca
We do our best to make sure orders leave within one business day.
Weekend deliveries are standard in most metropolitan areas!📨📨📨
BC: 2~3 days.
AB: 1~2 days.
SK/MN: 2~3 days.
ON/QC: 3~5 days.
NL/PE/NS/NT: 6-9 days.
USA: 4~8 days.
Express post can reduce delivery time by 1~3 days, however, dangerous goods cannot be shipped via air.
Please note above is only an estimated time, generally, they’re quite accurate. Rural areas expect slightly longer deliveries.
Ground shipping is Free over $90 - Shipping across Canada is between $5-$10 depending on items added to cart and shipping method selected. The rates will populate during checkout.
Canada
USA (including Puerto Rico, Hawai & Alaska)
All shipments leave from our Calgary, AB location.
We've been shipping in the cold for a while now and have a good list of products that cannot be shipped (most can). Though product labels will say 'do not freeze' it doesn't mean the product cannot be frozen, it's a safety measure that prevents product miss-storage, majority of them can withstand a few freeze/thaw cycles. If your products cannot be shipped in the cold, we'll notify you and remove them from your cart for a full refund. If you received your products and it's frozen, rest assured once thawed they'll be back to their optimum performance.
Generally speaking, homogeneous solutions will have no issues with freezing, they won't separate.
Coatings, Sio2 typed products will have no issues too, these products are often solvent-heavy and very chemically stable.
We'll let you know what cannot be shipped!
Another note: when you received your products, you may see some 'sweating', either it's from moisture from the air or the liquids have expanded ever so slightly and a tad leaked out. We do tape all our lids to ensure you receive them minty!🌿☃️
Yes, you can place the order online and select "Local Pickup" during checkout, orders will be ready ~30min from placement. Please refer to our store hours.
Yes, during checkout there'll be an express option to select from. But if the option's not showing, then it's likely what's in your cart is either too heavy, big or has dangerous goods that prevent air post.
Canadapost & UPS.
Due to certain regional exclusivity, some brands cannot be shipped cross border, your item(s) will be removed from the cart and notified:
Fireball (CA Only)
Please send us an email to info@carzilla.ca or via our Chat Bubble and we'll have a look for you.
Promo codes cannot be stacked.
Promo/reward codes cannot be combined.
Shipping address can be anywhere, but please make sure the billing address and zip matches where your credit card statement goes (there's a section during checkout for you to select different billing address), it can be your old house, family's, business' etc. To find out, simply log into your online banking and click on statements, it'll show you the correct address/postal code. There also may be a pending charge that's a panic-hold by your bank, it's not by us, it'll drop in a few hours/days, how fast will depend on the bank.
We accept all major credit cards, as well as PayPal, ShopPay, GooglePay, ApplePay. Except American Express.
Our return policy covers 30 days from the day of purchase/invoice. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Returns on warranties, repairs, and defects are on us. General returns will cost ~$15 per return label, it'll be deducted from your total refunds. For US customers cost for a return label is $25 CAD.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the product has been used and you're experiencing issues, full warranty support still applies. To complete your return, we require a receipt or proof of purchase. Item purchased during sales are not eligible for returns/refunds.
↪️Click Here to Start your Return
Non-returnable items:
Gift certificates, sale items, or indicated individually on the item listing.
There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@carzilla.ca
Sale items: Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Purchases made online and retail automatically subject to all terms.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@carzilla.ca. Returns on certain items (mostly hardware and equipment, large/heavy items) may have a 15% restocking fee.
Once you've read the above and your return qualifies, email us at info@carzilla.ca of your Order# and item(s) you like to return and we'll email you a return label.
Fairly quickly - once the parcel returns to us, we'll process it within the day, and may take another 24~48 hrs for the funds to post back on your bank account.
